An ICBC adjuster works for ICBC, not for you. The adjuster might be good-natured, helpful, even sympathetic, but they are working towards ICBC’s best interests.
In fact, an adjuster’s performance is evaluated on two measures. One is on how much time he or she spends on a file doing tasks such as ordering reports, defense lawyer costs, etc., which is called “allocation expenses.”
The other is on “severities,” which refers to the amount paid per file.
An adjuster who keeps the costs of allocated expenses and severities down will have a more favourable review. It isn’t to suggest that the adjuster doesn’t care about you, but they have a job to do – and that’s paying as little as possible on the claim.